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Abstract photo about Total Rewards, an HR function highlighted in a recent article on Total Rewards leaders

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3 Top Soft Skills for Total Rewards Leaders and HR

WorldatWork Magazine Interviews Tom Wilson

According to a recent article published by WorldAtWork, a prominent Total Rewards (TR) association, executives in TR and human resources (HR) have increasingly turned to soft skills in response to the challenges posed by the pandemic.

In 2023, HR and TR executives find themselves relying on three key soft skills:

  • Problem solving (listed by 93.9% of survey respondents)
  • Communication (91.4%)
  • Relationship building (87.8%)

For the article, writer and editor Erin Binney interviewed Tom Wilson, President and Managing Partner at Frederickson Partners, a Gallagher Company, on the topic.

Tom emphasized the significance of these soft skills in the current professional landscape. Their importance is backed up by metrics; for example research from Gallagher shows that leaders with high emotional intelligence are more successful at creating organizations that are productive, cohesive and high-performing.


 “When you think about what’s happened over the last three or four years, things like collaboration, empathy, better communication, adaptability, flexibility, having a sense of humor — those, to me, are more important now because of what the pandemic did to the workplace.”

Tom Wilson, President
Frederickson Partners



For more, read the full article by clicking below. 

 Read The Article Button


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Frederickson Partners, a Gallagher company is a market leader in retained executive search since 1995. As one of the top-rated HR executive search and C-suite recruiting firms, we have expertise in placing Chief People Officers, Chief Human Resources Officers, Chief Diversity Officers, Chief Financial Officers, Chief Legal Officers and many other senior leaders. We draw on a broad network of rising and established executives and leaders, and a 28-year reputation as a talent acquisition and HR Advisory provider.

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