Global Quality Assurance Software Company, Playvox, Retains Frederickson Partners for Vice President of People Role

Playvox logoLeading customer service software provider Playvox has partnered with Frederickson Partners for their vice president of people search, responsible for building and driving the human resources (HR) function within the company. The role will be based on the East Coast of the U.S., preferably in Orlando, Florida. Reporting directly to CEO Oscar Giraldo, the executive will help establish Playvox’s talent strategy, from organizational and culture development, performance management and talent acquisition to total rewards and HR operations.

“This role requires an executive who will draw upon their global HR expertise to develop, lead, and grow a people function for Playvox,” said Valerie Frederickson, founder and CEO of Frederickson Partners. “This leader will help guide the company’s next phase of rapid U.S. growth and international expansion.” With Playvox’s roots in Latin America, the role will also require a fluent Spanish-speaker with an understanding of Latin American culture.

Headquartered in Orlando, Florida, with key offices in Bogota and Medellin, Colombia, Playvox is the top-performing software platform that helps businesses deliver a great customer experience. The company provides modern businesses with comprehensive, collaborative and insightful tools for quality assurance, performance management, coaching, learning and agent motivation. Its Agent Optimization Suite includes automated and centralized solutions that empower agents, team leaders, QA analysts and managers with tools and real-time intelligence that can improve customer experience and revenue generation within hours.

Playvox also allows organizations to monitor their customer service interactions across different channels by bringing together conversations from different platforms like Zendesk, Salesforce, RingCentral and Talkdesk. Small, medium and large businesses rely on Playvox to manage their quality assurance programs.

Frederickson Partners recruits high impact human resources leaders for innovative companies. Frederickson matches startups, tech unicorns, and the Fortune 500 with world-class full-time and project-based talent. The country’s leading People executive search firm, Frederickson Partners is headquartered in Silicon Valley with offices nationwide. Clients include Alphabet, CAA, Gartner, Gilead, Intel, Northwestern Mutual, Pinterest, Qualtrics, Roche, ServiceNow, StockX, The Nature Conservancy, Twitter, Uber and Workday.

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